Paul's Play
What actually happened
Marcus opened skeptical: "I'm not sure there's a bigger play here." Paul didn't pitch. He asked what Marcus's other teams were actually dealing with. Marcus revealed the SDR targeting problem and the Marketing misalignment himself.
"That's fair. If this only impacts one team, it should not expand. Help me understand: what are your SDR and Marketing teams running into right now in terms of targeting and pipeline?"
Made Marcus draw the map first. Asked about team pain before connecting anything back to the platform.
When Marcus named the SDR spray-and-pray problem and Marketing/Sales misalignment, Paul connected both back as one visibility gap, not separate use cases.
The deal grew because the problem got bigger. Marcus stopped evaluating a team tool and started evaluating a go-to-market gap.